Terms & Conditions

1. Acceptance of these terms

These Terms & Conditions ("Terms") form a binding agreement between Omm Digital Solution Pvt. Ltd. ("Omm CRM", "we", "us") and the organisation or individual that registers for or uses the Omm CRM platform ("you", "Customer").

You accept these Terms when you create an account, subscribe to a plan, or use the service in any way — whichever happens first. If you do not agree, do not use the platform.

Our Privacy Policy is incorporated into these Terms by reference. Where you and we have signed a separate written agreement or order form, that document prevails over these Terms to the extent of any conflict.

2. Definitions

• Platform / Service — the Omm CRM web application, its APIs, integrations and supporting infrastructure.
• Admin — the account owner who registers with us and holds the subscription. The subscription attaches to the Admin, not to an individual company record.
• Company — a tenant workspace created under an Admin. One Admin may hold several, subject to plan limits.
• User — a person the Admin invites into a Company, with role-based permissions.
• Customer Data — everything you enter, upload or import into your workspace, including leads, clients, quotations, invoices, tasks, files and notes.
• Plan — the subscription tier you select, together with the limits and feature flags attached to it.
• Billing Cycle — monthly or yearly, as chosen at checkout. Not every plan offers both.

3. Accounts and access

Registration requires a valid email address, which you must verify with the one-time passcode we send. You are responsible for the accuracy of the details you provide and for keeping them current.

• You are responsible for all activity under your account, including actions taken by Users you invite.
• Credentials are personal. Do not share logins, and deactivate Users who leave your organisation.
• Passwords are stored only as one-way hashes — we cannot recover a password for you and will never ask for it.
• Tell us immediately at support@ommdigitalsolution.com if you suspect unauthorised access.
• Each workspace is isolated by tenant. You may access only the data belonging to your own account, and must not attempt to reach another tenant's data.

4. Eligibility

The Platform is business software offered to organisations and professionals. By registering you confirm that you are at least 18 years old, that you have the authority to bind the organisation you represent, and that you are not barred from receiving the service under any applicable law.

The Platform is not intended for personal, household or consumer purposes.

5. Plans, limits and features

What your account can do is determined by the Plan attached to it. Plans carry two kinds of restriction — numeric limits and feature flags — and both are enforced by the server, not merely hidden in the interface.

Numeric limits

Plans cap the number of companies, users, leads and API keys your account may hold. When a cap is reached, further creation of that resource is refused until you upgrade or delete existing records. A limit expressed as unlimited means no cap applies.

Feature flags

Capabilities such as Facebook lead integration, invoicing, quotations and API access are enabled per Plan. If your Plan does not include a feature, requests to that part of the service are refused.

Plans are frozen once you subscribe

Plans are immutable for existing subscribers. If we revise or retire a Plan, we deactivate it for new signups and publish a replacement — your account keeps the exact Plan, price and limits you subscribed to until you yourself change Plan. Withdrawing a Plan from sale does not change your terms.

We may pause renewals on a withdrawn Plan rather than cancel it, so no charge is taken while the Plan is unavailable. Where we do this, we will tell you before your next renewal date.

6. Trials

• A trial Plan is available once per Admin account. We record when a trial has been used and will not issue a second one to the same account.
• A trial is charged once for its stated period and does not renew. It will not roll into a paid subscription automatically and you will not be charged again without choosing a paid Plan.
• Trials run with reduced limits and a reduced feature set, stated on the pricing page at the time you sign up.
• When a trial ends, access to the Platform stops until you subscribe to a paid Plan. Your data is retained through the grace period described in Section 18.
• Trials are for genuine evaluation. Creating multiple accounts to obtain repeated trials is a breach of these Terms.

7. Fees, billing and taxes

• Prices are shown on the pricing page in the stated currency, normally Indian Rupees (INR), for the Billing Cycle you select.
• Payments are processed by Razorpay. By subscribing you also accept Razorpay's terms for the payment transaction. We never receive or store your card number, CVV, UPI PIN or net-banking credentials.
• Subscriptions are recurring. Unless you cancel, the mandate you authorise at checkout is charged automatically at the start of each Billing Cycle.
• Prices are exclusive of GST and any other applicable taxes, levies or bank charges, which are added at the prevailing rate and shown on your invoice.
• Invoices and payment receipts are available in your account. It is your responsibility to supply a correct GSTIN and billing address before invoicing — we cannot reissue a tax invoice to correct details supplied late.
• We may revise prices for future Billing Cycles. Any increase takes effect only from your next renewal and we will give reasonable notice by email beforehand. Your existing Plan price is not changed mid-cycle.

8. Upgrades and plan changes

You may change Plan at any time from your subscription settings. Plan changes are staged until payment is confirmed:

1. You select the new Plan and Billing Cycle and are sent to checkout.
2. The requested Plan is held as pending. Your current Plan, its limits and its features remain in force.
3. Only when the payment gateway confirms the charge does the new Plan take effect.

If payment fails or is abandoned, nothing changes — you stay on your existing Plan and are not charged. A brand-new subscriber whose first payment has not yet completed does not have access until it does.

Downgrades. If you move to a Plan with lower limits and you already exceed them, your existing records are not deleted. You will simply be unable to create more of that resource until your usage falls below the new cap. Features your new Plan does not include stop being available immediately.

9. Renewal, failed payments and lapse

Your subscription renews automatically at the end of each Billing Cycle until cancelled. If a renewal payment fails, your subscription moves to a past-due state while the gateway retries.

We recommend keeping a valid payment method on file and acting on billing reminders promptly to avoid interruption.

10. Cancellation and refunds

Cancelling

You may cancel at any time from your subscription settings. Cancellation takes effect at the end of the Billing Cycle you have already paid for — you keep full access until that date, and no further charge is taken.

Refunds

• Fees are charged in advance for the whole Billing Cycle. We do not provide pro-rata refunds for the unused part of a cycle after you cancel, downgrade, or stop using the Platform.
• Trial charges are non-refundable — the trial exists so you can evaluate the Platform before committing to a paid Plan.
• Where you have been charged in error — a duplicate charge, a charge after a valid cancellation, or a charge for a Plan you did not select — contact us within 7 days and we will investigate and refund any amount wrongly taken.
• Approved refunds are returned to the original payment method through Razorpay. Settlement timing depends on your bank or card issuer.
• Nothing here limits any refund right you have under applicable law that cannot be excluded by contract.

11. Your data

You own your Customer Data. We claim no ownership of it. You grant us only the limited licence needed to host, process, back up, transmit and display it so we can operate the Platform for you, and to do so through the sub-processors listed in our Privacy Policy.

We do not sell your Customer Data, use it for advertising, or use it to train machine-learning models.

For anything you store about your own leads, contacts, clients and staff, you are the data fiduciary and we act on your instructions as processor. Your obligations in that role — lawful basis, notices, handling data-subject requests — are set out in Section 13 of the Privacy Policy.

Export. While your subscription is active you may export your data using the export features in the application. Retention after termination is covered in Section 18.

12. Acceptable use

You must not, and must not permit any User to:

• Use the Platform to store or transmit unlawful, infringing, defamatory or harmful content, or malware of any kind.
• Send unsolicited bulk email, spam or messages that breach applicable anti-spam, telecom or do-not-disturb regulations — including through the outbound email features and your own SMTP configuration.
• Upload personal data you have no lawful basis to hold, or import purchased contact lists gathered without consent.
• Upload sensitive categories of data the Platform is not designed for — health records, biometric identifiers, government ID numbers or payment card data — into notes, free-text fields or attachments.
• Attempt to access another tenant's workspace, probe or bypass authentication, tenant isolation, quota enforcement or feature flags, or otherwise circumvent Plan limits.
• Reverse engineer, decompile, copy, resell, sublicense or offer the Platform as a service to third parties without our written consent.
• Place unreasonable load on the Platform — automated scraping, excessive API polling, load or penetration testing without prior written authorisation.
• Share API keys publicly or embed them in client-side code where they can be extracted.
• Register multiple accounts to obtain repeated trials or evade Plan limits, suspension or payment.

You are responsible for the lawfulness of everything pushed into your workspace through API keys, web forms and third-party integrations you enable.

13. Third-party integrations

The Platform connects to services we do not control. Enabling an integration is your choice, and your use of that third-party service is governed by its own terms.

We are not liable for a third-party service changing its API, revoking access, suspending your account with them, or ceasing to operate. If an integration becomes unavailable for reasons outside our control, that does not entitle you to a refund of your subscription.

14. Availability, support and maintenance

• We work to keep the Platform available continuously, but we do not commit to a specific uptime percentage unless a service level agreement has been signed separately with you.
• We perform routine maintenance, deployments and database backups — including an automated nightly backup — and will schedule disruptive work outside peak hours where practical.
• Support is provided by email during Indian business hours. Response targets depend on your Plan.
• We may add, change or remove features as the product evolves. We will give reasonable notice before removing a material feature your Plan includes.
• Backups exist for disaster recovery. They are not a substitute for your own exports, and we do not guarantee restoration of individually deleted records.

15. Intellectual property

The Platform — its software, source code, database design, interface, documentation, brand name and logo — is and remains our property and that of our licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Platform during your subscription, and nothing more.

You may not use our name, logo or branding without written permission, except to state factually that you use Omm CRM.

If you send us feedback, ideas or feature suggestions, we may use them freely to improve the Platform without obligation or payment to you. This does not give us any right to your Customer Data.

16. Confidentiality

Each side may receive information from the other that is not public. Both sides agree to keep such information confidential, to use it only for the purposes of this agreement, and to protect it with at least reasonable care. This does not apply to information that is public through no breach, was already lawfully known, is independently developed, or must be disclosed by law — in which case the disclosing side will give notice where legally permitted.

17. Suspension

We may suspend your account or a specific feature if:

• Payment is overdue after the gateway's retries are exhausted;
• We reasonably believe your use breaches Section 12, threatens the security or integrity of the Platform, or exposes us or other customers to legal risk;
• We are required to do so by law or a competent authority.

Except where an immediate suspension is necessary to prevent harm, we will notify you first and give you a reasonable chance to fix the problem. Suspension for non-payment or breach does not relieve you of fees already due.

18. Termination and what happens to your data

You may terminate by cancelling your subscription. We may terminate this agreement on reasonable written notice, or immediately for a material breach you have not cured after being asked to.

On termination:

• Your right to use the Platform ends and access is blocked immediately.
• Your workspace is retained for a grace period so you can reactivate or arrange an export. Contact support during that window if you need help retrieving data.
• After the grace period your workspace is scheduled for permanent deletion. Deleted data cannot be recovered.
• Encrypted backups may hold residual copies briefly until rotated out, as described in the Privacy Policy.
• Invoices, tax records and payment evidence are retained for the period Indian law requires.
• Fees already paid are not refunded, except as stated in Section 10.

Sections on your data, intellectual property, confidentiality, disclaimers, liability, indemnity and governing law survive termination.

19. Disclaimers

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Platform will be uninterrupted or error-free, that defects will all be corrected, or that it will meet every requirement you have.

Omm CRM is not a tax, legal or accounting service. Invoice, quotation, GST and financial outputs are generated from the data and settings you supply. Verify them before relying on them or filing anything with an authority. You remain responsible for your own statutory compliance.

20. Limitation of liability

These limits do not apply to liability that cannot lawfully be excluded — including fraud, wilful misconduct, or death or personal injury caused by negligence — nor to your obligation to pay fees due.

21. Indemnity

You agree to indemnify and hold us harmless from claims, damages, penalties and reasonable legal costs arising out of: your Customer Data, including any claim that collecting or storing it was unlawful; your breach of these Terms or of applicable data protection, anti-spam or telecom law; your misuse of the Platform; or the acts and omissions of Users you invited.

22. Force majeure

Neither side is liable for failure or delay caused by events beyond its reasonable control — including natural disaster, war, civil unrest, epidemic, strike, failure of power or telecommunications, government action, or the failure of an upstream hosting, payment or network provider.

23. General

• Changes to these Terms. We may update these Terms as the product or the law changes. The "Last updated" date above reflects the current version. For material changes we will notify account administrators by email or in-app notice before they take effect. Continuing to use the Platform after that date means you accept the revised Terms; if you do not, cancel before they take effect.
• Assignment. You may not assign this agreement without our written consent. We may assign it to a successor in a merger, acquisition or sale of assets.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement between us on this subject and supersede earlier discussions, unless a signed order form says otherwise.
• Severability. If any clause is held unenforceable, the rest stays in force and the clause is narrowed to the minimum extent needed to make it valid.
• No waiver. Not enforcing a right on one occasion does not waive it.
• No partnership. Nothing here creates a partnership, joint venture, agency or employment relationship.
• Notices. We give notice by email to your registered address or by in-app notice. You give notice to us at the address in Section 25.

24. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules. The courts at Bhubaneswar, Odisha have exclusive jurisdiction over any dispute arising out of or relating to these Terms.

Before starting proceedings, both sides agree to attempt a good-faith resolution: raise the issue in writing to the contact below, and allow 30 days for the other side to respond and resolve it.

25. Contact

Omm Digital Solution Pvt. Ltd.
Bhubaneswar, Odisha, India
crm.ommdigitalsolution.com